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Have you ever thought, “My life would be so much easier if I didn’t have to deal with people!” That’s the way it feels some days, or maybe every day. This session looks at conflicts and problems in the workplace. There are differences between a conflict and a problem and they require different approaches. We all have our go-to reaction to conflict that doesn’t always serve us well. This session focuses on expanding our reactions to conflict, developing strategies to deal with the issues that take us out of our comfort zone, and increasing our managerial versatility. We’ll also look at formal problem-solving strategies and how to apply them.