Mgt-Class 3: Direct and Difficult Communication
M.S. Walker, Norwood, MA
Monday, October 07, 2019
8:00 PM - 11:30 PM
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Eastern Standard Time
The program initially focuses on understanding what gets in the way of honest and effective communication and includes a brief survey in which participants understand their personal, natural reactions to confrontation. Participants focus on developing planned communications, conflict resolution and difficult conversational skills and strategies to increase their effectiveness and will practice these skills in a case study, simulation environment.